Taco Bell
Reviews and Complaints
www.tacobell.com
Julanne Kmg
Horrible
They hung up on me after putting me on hold for almost 10 mins!
Reason of review:
Poor customer service
Lakecia Dzr
Millbrae, California
Complaint
I placed a mobile order for pick up at the Millbrae CA Taco Bell. I arrived shortly after the app told me my food is ready for pick up. I told the girl at the register I was picking up a mobile order, she said they would call my name when it was ready. I stand there 10 more minutes only to find out that they had not even started making it yet even tho it was supposed to be real 20 minutes ago. I then received my order with food missing 30 minutes after it was supposed to be ready.
Reason of review:
Order processing issue
Gwendola Ifu
Orland Hills, Illinois
Closing before hours
30 minutes prior to closing this location told me I can only order soft shell tacos with beef. This has happened on several occasions and I feel that's the employees being lazy and closing early. Every other location does not have this issue. They did not give me a receipt and when I asked for one it took over 10 minutes to retrieve it. When I finally got my receipt it was a promo receipt with no charge. I feel that they are closing early before ours like they're not supposed to do and one question about it they tried to cover themselves. This happens multiple times a week and I feel is unacceptable. The location is Orland Park at 159th Street
Reason of review:
Poor customer service
Khadijah Gbg
Cedar Hill, Texas
I got wrong order and rudness
I got wrong order and rudness, I had to drive back to Taco Bell over 15 min away because I got a incorrect order, I could get really I’ll or dye by eating rice and the manager didn’t care . Should I have just taken that bite and not looked this would be more than a complaint.
Reason of review:
Order processing issue
Jeffrey Wlb
Elk Grove, California
This place sucks currently has always sucked in the past and
Blah blah blah three trips still have the wrong food no refund. I'm super pissed because this happens more than 50% of the time with this pathetic excuse of a restaurant. The kids that you have working seem like we need to go back to training. And your corporate policy of not giving a refund unless someone comes back to the store is ridiculous you're just counting on the fact that people don't want to go to the trouble you're freaking stealing from the community.( Speaking directly to Taco Bell here) the Taco Bell in Elk Grove on the corner of Laguna Boulevard and Laguna Parkway is the biggest dirtiest crap hole I have ever step foot into. The employees don't have sanitary standards they don't wash their hand and they go so far as to serve an unwanted item back to you after you've given it back to them disgusting absolutely horrid
Reason of review:
Poor customer service
1 comment
Anonymous
Ann Arbor, Michigan
Issue resloved
Ann arbor state street tacobell resolved my issue the next day and was happy with the resolution.
Reason of review:
Good customer service
Tammy G Loi
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Verified Reviewer | Rock Hill, South CarolinaNo meat cooked
Waited in drive thru for 10 minutes with 6 other cars only to be told that it would take 30 minutes for them to cook meat...not serving anyone...very unprofessional.
Cons:
- Service was worst had at any restraunt
Reason of review:
Order processing issue
Nadya Ybk
Complaints / Manager
I purchased Steak Nachos Box. It was horrible and not fresh at all. They were hardly any steak as advertised. I paid $5.49 and he refuse to honor my refund for my next visit. Manager said since I ate out of it he could not. And that isn't how it works with Taco Bell. If I return the order I still would not get a refund. When I told him I will bring it back. I wouldn't know if the food was awful if I hadn't taste it. What a waste of my money. Can you help me in term of this matter.
Reason of review:
Return, Exchange or Cancellation Policy
Marita Fav
Bad order
Very little chicken and the weird sauce on the taco and I asked for my side to the side and sour cream to the side.
Reason of review:
Bad quality
Charles B Exp
Naked chicken box
I have bought more than 20 orders of the naked chicken box 2- regular tacos and the naked chicken With a large drink After three weeks or longer They changed the drink to a small This was in one location . the other two location i go to still offers a large drink That is not good for there reputation . I guess i will go to the other ones I spend at leased $300.00 plus a year at that location Has any had the same problem ??? I called customer service and do not get much answers . I also talked to the manager in charge Its just like talking to the wall . One worker had seen it on the order then noticed it change
Reason of review:
Poor customer service
Anonymous
Food is decent
I have only been to Taco Bell maybe five times in my life and I am 33. The food was decent but it is pretty much the same stuff you can make at home with a taco kit lol. Definitely not authentic Mexican food. You patronize chains for food like this you will not get quality and have no right to complain. I was lucky to move to a city heavily populated by Mexicans and my son and I live in the part of the city where the majority of them live. If you want real authentic Mexican food you go to a solely Mexican owned mom and pop type restaurant and trust me, you will never want to go back to chain Mexican. I would sooner make my own tacos out of a kit at home with fresh toppings than pay more to eat the same thing and not even get truly fresh toppings. I do that a lot and if I have the money I go to the 3 small restaurants by my house. They serve cow tongue tacos and everything at Las Palmeras here in Chambersburg, Pennsylvania.
Norma j Uyz
Unsatisfied service
I go to the drive-thru to order a Crunchwrap Supreme and this is what I get take a look at the photo this is just plain disgusting. This is from the Port Orchard store number 02987 5 **** Southeast Mile Hill Road Port Orchard
Reason of review:
Bad quality
Tracey C Eox
Centerplace Greeley Taco Place is a joke
Greeley Co Taco Bell at Centerplace is never open at 7:00 am when its supposed to be. The orders are wrong and they are out of various things like cheese, etc. The place is unorganized and the employees are unprofessional.
Reason of review:
Poor customer service
Kambri Whd
Columbus, Indiana
Taco Bell in Columbus Indiana is closed at 10:15
Taco bell was closed at 10:15pm and had 2 employer cars there. All the lights were off 25th st taco Bell Columbus Indiana
Reason of review:
Poor customer service
Kodah Dga
Disrespected and Disregarded
On Sunday 06/24/2018, I was disrespected by Rick the manager and his employee Carlos. I was splashed with water that was tossed into a urinal next to the toilet while I using the toilet. I was told I was taking too long to use the restroom....
Reason of review:
Poor customer service
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So why do you keep going back there if you know they always mess up your order? Makes no sense.
And they are not stealing your money. You give them your money to pay for your *** So how is that stealing lol.