Anonymous
map-marker Matthews, North Carolina

Taco Bell - Taco Review from Matthews, North Carolina

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3 times through the drive thru and another problem with our order. Missing items, wrong items, and soda water. I call, speak with a manager, and get asked to drive back to correct their mistakes during high traffic time. I don't think so. If they had to drive to the customer to fix their mistake, I don't think they would be making so many mistakes, and acting like it's okay to just return to the restaurant. It almost seems expected. This is the Taci Bell at 13121 South Tryon in Charlotte, NC. The manager I spoke to was Michael for one of the experiences, the other was Bruce today.
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Reason of review:
Order processing issue
Anonymous
map-marker Houston, Texas

Bad Food/Poor Service

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I placed my order online and crossed our parking lot to go pick it up as I'm used to. It wasn't until I had already eaten one of the three tacos that I got, when I noticed that it tasted funny. I tried the shell of the second one and shared it with another coworker and both noticed that there were all bad. I returned to the restaurant to speak with the manager, not because I needed money back, but because I'm concerned about people (specially from our hotel) getting food poisoned. Not only the lady who identified her self as the manager on duty (didnt see her name) never apologized, nor showed any interest, but tried to make me feel like I was trying to get something out of her by saying "nobody has complained", and then she proceeded to give me $3 (not even what I paid), which I just thanked her for trying and left on the counter as I realized she did not care at all. As a hotel manager I do not feel comfortable recommending this particular restaurant to any of our guests or staff members.
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Loss:
$11
Reason of review:
Bad quality

Preferred solution: Full refund

Anastyn Vyy
map-marker Springfield, Illinois

Taco Bell Menu Review

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Menu board is so small can't read it need bigger menu boards inside n out
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Reason of review:
Bad quality
Anastyn Vyy
map-marker Springfield, Illinois

Taco Bell Taco Review

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Food is not made with care very sloppy and not cared for seems like
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Reason of review:
Bad quality
Anonymous
map-marker Schertz, Texas

Taco Bell Taco Review

I got Taco Bell one night after work and it gave me food poisoning the whole night! I couldn't stop vomiting until I went to the doctor that morning. This place gives out *** processed food! No wonder the tacos didn't cost a lot.
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Reason of review:
Bad quality
Anonymous
map-marker Ponca City, Oklahoma

THEY NEED TO RUN FOR THAT BORDER ALLRITE

ROCKPORT CRAPPIEST EVER FOOD AS LONG AS THAT FAT MAN AND HIS FAMILY SERVE YOUR FOOD. THEY TALK *** AND ACT TUFF. THAST WHY EVERYONES AT DAIRYQUEEN AND NO ONES AT TACOBELL. AT THAT LOCATION THE CITY PAID TACOBELL TO STAY THERE SO TACO BELL DONT CARE WHATS GOING ON.......AS LONG AS THE CITY OF ROCKPORT IS PAYING TACO BELLS RENT AND LABOR....FATBOY KEEPS GETTING FATTER MUNCH MUNCH FAT BOI AND IS CREW TRY TO SELL YOU SOME *** THEN START TALKING ABOUT HOW MUCH EACH PORTION SHOULD WEIGH........................WELL IF YOUR GONNAH TALK PORTION WEIGHT....THEM LEAVE A SCALE ON THE COUNTER SO WE CAN WEIGH OUR FOOD AS WE GET IT!!!!!!!
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Reason of review:
Poor customer service
1 comment
Guest

same here bud

Anonymous
map-marker Killeen, Texas

Taco Bell Staff Review

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I have never been to a taco bell where there employees had a attitude with the customer and argue with them and where the manger argued with a customer that is very unprofessional to me
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Reason of review:
Poor customer service
Anonymous
map-marker Bellevue, Nebraska

Wood or Cellulose in food? Are you kidding me!!?!!

DEAR Taco Bell admin: Are you sneaking ingredients like "cellulose" filler, or any other fillers/cost cutting measurements into your food????... people online say you are! Look, I don't want anything in my food that isn't what it's supposed to be (beef, chicken, etc.). If you do it even once well and I confirm it... well, I will NOT eat at Taco Bell EVER, again. I hope it isn't true and that the food you serve is not packed with cost-cutting fillers of any shape or kind, etc.
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Reason of review:
Bad quality

Preferred solution: No fillers, etc., in food products of any kind.

Anonymous
map-marker Henderson, North Carolina

Horrible Service, staff, and food

Taco Bell Henderson, NC on Dabney Drive , I went and I ordered the #11 with the rock star freeze instead of the drink. The manager Jasmine Holden was beyond rude, interrupting me while I placed my order in the drive thru, reminding me " like a said", she was rude. Taylor who took my money shoved my orders out the window no , thank you, or come again just rude didn't even speak and I didn't get my receipt. I came inside to get my receipt and I was chastised by the front cashier Xavier. I just had a death in my family, feeling bad I just wanted to order food not go through all of this.
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Pros:
  • Nonthing
Cons:
  • Bad management
  • Food qualityprice
  • No one there to take our order
Reason of review:
Poor customer service
Anonymous
map-marker Piscataway Township, New Jersey

Extremely rude manager Stelton rd taco bell, NJ

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So, to let you know why I am writing this let me begin this statement by saying it was probably one of my worst experiences at taco bell in the past 5 years. I have been eating at tb for such long time, but i have never seen such a rube manager handling the situation so incompetently. He was rude, blamed me for his mistakes, blamed me numerous times how the order that I placed was all incorrect. So let me actually start the rant. First we order the food through tb app. When arriving in store we asked if the 50 percent off deal was still going on. The lady(cashier) who had not even the simplest idea of what I just asked talked about, so she talks to her manager who is not even deserving of such a title, but thats a different story. So she talks to him, comes back with absolutely no reply,do not know why. Then says you got 2 dollars off, still not the answer i was looking for. So then she asks him again prb the third time, instead of showing up by himself because he was 2 feet from where i was standing, he tell her again. Did not get answer, but whatever . So then i picked up my delicious tb diner. Sat down to eat it. Up to surprise the burritos were really bad. The crust seemed as if they were really old it was crusty and disgusting. I have eaten at Tb numerous i would know. The burritos didn't have tomatoes because I said no onions, no logic behind that. So when i went up to him to say this he acted as if he was paying to eat this food. So he made me another burritos with lots of cheese rice and beans whose site was utterly disgusting and wasn't even wrapped(I have the pics). So when up to him again he gets angry, tries to talk over me (no point). Then says would not even give me a right burrito. And angrily takes the plate form the hand smashes the two burritos while he was picking it up throws it into the trash, while saying I am not giving you another burrito. Out of which only one was partially bitten. So he snatched away the food that was technically i paid for cause he didnt give me a burrito in return. So IF I DONOT GET COMPENSATED HIGHLY for such a behavior and actions and for the money I paid for a burrito i didnt get I might have to put in a formal complaint. I do have the pics if you guys want just saying. Same thing happened to my friend with his quesoritto.
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Loss:
$3
Pros:
  • Crappy
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Fort Smith, Arkansas

VERY POOR SERVICE

STORE 030901. AT 6:48:13, MY ORDER # 305429 .TOOK 10 MINUTES TO GET TO SPEAKER. ONCE ORDER WAS PLACED, IT TOOK 20 MINUTES TO GET ORDER. I SAT AT THE WINDOW FOR WELL OVER 5 MINUTES. THE STAFF THAT I COULD SEE WERE HAVING A PARTY, NOT DOING ANY WORK. HAD NO CONCERN FOR CUSTOMER. THERE REALLY NEEDED A SUPERVISOR I WATCHED IN MY MIRROR, AT LEAST 10 CUSTOMERS PULL UP, WAIT, AND LEAVE. I WOULD HAVE TOO EXCEPT THAT I WAS BLOCKED IN. STORE OWNER NEEDS TO KNOW. VERY WORST TACO BELL THAT I HAVE EVER GONE TO. JIM SHIRLEY 479-218-****
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Kairon Mwk
map-marker Tampa, Florida

Horrible Experience

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Taco Bell - Horrible Experience
Taco Bell - Horrible Experience  - Image 2

I stopped by the Drive Thru at 2016 50th Street Tampa, Florida at 5:00 PM and placed an order for Chicken soft Taco and a Beefy Fritos Burrito. When the order was received at the Drive thru, I parked to enjoy my late lunch.

When I took a piece of the chicken soft taco, I noted while eating a small piece of unidentified substance. I swallowed the small substance however, when I took another piece another piece was noted this time is was much bigger. I took It out of my mouth and noted it was a plastic substance. I went inside store and the Assistant Manager acknowledged that it was a piece of lettuce bag wrap from the kitchen.

She asked if could remake the taco. At that time I was pretty appalled to think that the other substance swallowed was part of the substance identified by the assistant manager.

I requested for my money back, and left the store. I currently have an upset stomach and I am very disappointed how the management took ownership of the situation.

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Cons:
  • Lack of ownership by all to the fault
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Nice try but for something that was supposedly "found" in your taco that piece of plastic looks pretty clean. Also you are not going to get an upset stomach from eating plastic, so what are you trying to pull here?

Anonymous
map-marker Corpus Christi, Texas

Taco Bell Taco Review

I was at the Taco Bell on Gullah heart and ayers street in Corpus Christi Texas the taco was nothing but salad and everytime I go there it's always the same thing so that's why I want to let you all know do not go over there
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Alpharetta, Georgia

Half the food for twice the money

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Taco Bell - Half the food for twice the money
Taco Bell - Half the food for twice the money - Image 2
Taco Bell - Half the food for twice the money - Image 3
Taco Bell - Half the food for twice the money - Image 4

I have tried the same Taco Bell in Alpharetta GA. Each time they have charged more than any other Taco Bell in the area and make the food with half as much ingreadeance.

I spoke with the manager about it tonight and his response was " my name is on the receipt". No I am sorry or let us fix this... Nothing... And then gave me an attitude when I asked for a fork and napkins as there were none in the bag with my 2 poorly made Mexican pizzas.

I am done with paying more and getting less. Less food. Less customer service *** can't even get napkins, a fork or offered sauce anymore. This has to be the worst Taco Bell out there.

Matt Mcdearmont mmcdearmont@***.com attached photos of my food the menu picture and my receipt. Notice how scarce the toppings are.

The inside was the same beans and meat covered 60% of the surface area. Total ripoff but the flip attitude of the manager sealed the deal on me not eating at Taco Bell anymore and I am a 3 x a week customer.

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Loss:
$9
Cons:
  • Poor management
  • Poorly made food
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Guest

So let me get this straight: you keep going back and paying their higher prices for a smaller amount of food, correct? You intentionally go there, knowing that you are going to pay more and get less?

OK.

Also, this: "ingreadeance".

***, WOW. I weep for humanity.

Guest
reply icon Replying to comment of Guest-1093978

Same.

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Anonymous
map-marker Los Angeles, California

Taco Bell Taco Review

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Overall, the food is generally good. However on multiple occasions, i have an allergy to avocado and when i ask for no guacamole, it ends up in my food anyway. Stores need to be more diligent about the items customers do not want on their food. If i didnt check every time i ate, i would have had serious problems multiple times.
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Reason of review:
Bad quality
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