Josh S Dmy

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Verified Reviewer
| map-marker Raleigh, North Carolina

Missing food and the number is disabled an sucky attitudes

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The Attitudes was terrible missing food I paid $25.00 for food I didnt even get they only gave me a half cup of ice I need assistance someone from corporate needs to come and see how they really are and how they treat there customers and they are takin peoples money an price galging people takin advantage!!!
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Zero

Anonymous
map-marker Lakewood, Washington

Want to refund my food was under *** cooked absolutely disgusting

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*** all I have to say is I wont order this food from that location again absolutely *** disgusting will not order from that store again never again
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Clorice M

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Verified Reviewer
| map-marker Harrison, Ohio

Taco bell messed up my order

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Taco bell messed up my order
Taco bell messed up my order - Image 2
See for yourself I ordered a doritos locos taco supreme no lettuce and this is what I get! I'm so disappointed I paid almost $3 dollars for this. I was not given a receipt.
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Loss:
$3
Pros:
  • I used to enjoy it
  • Staff friendly
Cons:
  • Food not right

Preferred solution: Let the company propose a solution

Mystique Atx

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Verified Reviewer
| map-marker Commack, New York

Commack taco bell sucks

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Updated by user Oct 28, 2022

it was not resolved it was left not resolved no taco bell contacted me ever and i didnt do anything else about thisissue they should literally go inside store and resolvethis

Original review Sep 28, 2022
dont ever go here closed early then yelled at me with nasty attitudes needs to be shut down no customer service good enough
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Preferred solution: Apology

User's recommendation: never come back

Crystal C Xhg
map-marker Walterboro, South Carolina

Order wrong and waited over 20 minutes

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Paid $58 for food and then had to wait over 20 minutes then said something because it was over 8 cars that drove past from drive through and order hadnt been given. When asking about order they told me the order never got put through!

How it didnt get out through when you pay for the food doesnt make sense. Manager of store was there and she did nothing and said nothing when the employee told us it just happened so oh well. Once I finally got the order I just made sure item numbers added up. I opened tacos and paid for supreme tacos but got only regular tacos.

For paying such a big order and complaining to corporate they did nothing just said the store manager would call. Well the store manager never called.

I wont be going to Taco Bell at that location anymore. So ridiculous!

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Loss:
$10
Cons:
  • To have employees with no respect for customer

Preferred solution: At least an apology and refund for the supreme tacos I didn’t get!

User's recommendation: Don’t buy from Walterboro SC!!

Anonymous
map-marker Denver, Colorado

Poor service

I have given up trying to talk taco bell,Thierry link to message them doesn't work you just get a picture of a tripping taco. Calling them is ridiculous hold times are almost 30minutes . I've only been able to reach a human once and she didn't know what she was doing. I asked to talk to her supervisor was put back on hold until I gave up and hung up.
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User's recommendation: Go somewhere besides taco bell or at the least don't order from Their app. It is wrong and there's no recourse

SUZANNE M Dpa
map-marker Barbecue, North Carolina

Compaint

Taco Bell - Compaint
Taco Bell - Compaint - Image 2
I am calling because of a management issue at Taco Bell. It is currently 7/7/22 and the schedule posted ended on 7/5/22. My question is how is the location open when it has no schedule. My son was hired on 6/7 and has been trying to earn summer money except management has not been able to even post a schedule. I need someone from corporate to contact me and explain the problem. Here is the schedule for last week, posted on 6/26 and here is a group text from 8 am this morning about the schedule and it's now 9pm and still no schedule! smalcolm@***.k12.nc
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Loss:
$5000

Preferred solution: A management that can do their job!

Ben D Tep
map-marker Virginia Beach, Virginia

Online order

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Taco Bell - Online order
Taco Bell - Online order - Image 2

Was told the 12pk taco I ordered was invalid because the item total came out to 2. When explaining I just wanted them plain as is, so the two items must be the 6 the website breaks it down into, the woman told me repeatedly that she works there and knows that I should have gone into the order and customized every taco individually.

She then told me to contact help through the website as there is nothing she can do even though the receipt SHOWS party pack at $17.99 with no changes. She can only give me two because thats what the receipt shows as total items. So I will be needing a refund ASAP.

I explained repeatedly that she can see what I paid for which she understood but the item count in the receipt is why all she could give me was 2. I declined and am requesting an expedited refund.

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Loss:
$20
Cons:
  • Clueless automaton

Preferred solution: Full refund

User's recommendation: Don’t use the website or the app

Landon L Fnm

They got my mobile order wrong and wouldn’t give me the right order after I went in

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I ordered chicken on my mobile order yet they cant do that at the Dona Michelle location in new tampa
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Loss:
$13

Preferred solution: Full refund

User's recommendation: Don’t order online they lie about what you can get

Mallory F Fpw

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Verified Reviewer
| map-marker Danville, Illinois

Complaint!!!!!

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The girl working drivethru window wasEXTREMELYrude.threw our food at us&her attitude was DISGUSTING! she rolled my receipt up into a ball and threw it away before asking me if I wanted it (which I DID bc my whole order was cold and disgusting and I wanted a refund/my money back. I will NEVER return to that location bc everyone who works there has some kind of *** attitude issue & should NOT be working in customer service!!!
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Loss:
$15

Preferred solution: Full refund

User's recommendation: NEVER go to this location

Anonymous
map-marker Cresson, Pennsylvania

Cold food

The food we received today at the East Freedom PA Taxi Bell was awful. The Mexican pizza and the tacos were cold and even the cheesy roll ups that I always get to eat on the way home was so cold the cheese wasn't melted. I was very disappointed. It was like 2:30 in the afternoon and they weren't busy at all.
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LeAnne H Zqy

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Verified Reviewer
| map-marker Concord, North Carolina

Very rude managers

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I placed a mobile order picked it up got home 25 minutes away. I noticed we were missing 4 chicken tacos.

I called back to the store and spoke to a manager by the name of Ashley. She told me she was sorry and asked me if I had a receipt because she could not pull it back up on her end. I told her yes, I think I had it somewhere. She said I remember you and that she was sorry and if I came back up there, she would fit them.

I explained to her that I lived 25 minutes away, and I was not coming back out. She told me that was fine, next time I come up she would make a note of it. This was my son's food, so he went back up there to get it, and they did not give him the 4 tacos because he did not bring a receipt. I called back and spoke to Ashley, and she told me a complete lie on the phone about telling me I needed my receipt and in order to get my tacos I needed to bring it with me.

Which was a complete lie because she already told me she would remember me and make a note about it. We got into a fuss and another manager Tesha or Trisha a name that started with a T got on the phone and started explaining to me that Taco Bell will not do anything without a receipt and I told her that was fine, but the other girl did not tell me that, and I sent my son back up there 25 minutes away, and they still would not give him the food I had already paid for. Both of the managers begin to tell me I was wrong and if I wanted to come back with the receipt, they would handle it then. I am not the one to fuss about 4 tacos, but they were very rude yelling at me and telling me I was lying, and that Ashley would not have told me to come back without my receipt.

It was a big mess for no reason. I will never go back to that Taco Bell, and I hope you get rid of your rude managers, or they will run all the business away.

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Loss:
$50

Preferred solution: Full refund

User's recommendation: Do not go here very rude managers

3 comments
Lyda Nfl

The person who posted this is obviously a child giving a thumbs down for me telling her off.

Lyda Nfl

They were NOT ru.de to you. Just bring the receipt next time.

You obviously misunderstood. You are only entitled to a full refund. The fact that you are asking for a $50 refund makes me wonder if you are lying.

It seems like you are lying, were called out, and are mistaking that as rude. What a shame.

Guest

Your loss wasn’t $50, the chicken tacos are $2 each. Total $8.

I can’t believe you allowed your son to drive 50 miles round trip for $8. And BTW, of course the receipt was required.

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Chris W Sgp

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Verified Reviewer
| map-marker Mishawaka, Indiana

They sent me gift certificates only for me not to be able to use

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Updated by user Sep 06, 2022

Taco Bell is loosing customers because they turn down cash and gift certificates that customer care sent me so I’ll go on YouTube Facebook even the BBB if I have too.

Original review Sep 06, 2022
Complaint they send you certificates and the stores wont let me use them. It is not a good thing had to call the district manager
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Pros:
  • District manager keeps apologizing
Cons:
  • Rude customer service

Preferred solution: Resolution

User's recommendation: Go elsewhere

Keisha P Gun

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Manger problem and food

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Taco Bell - Manger problem and food
I need someone to call me back have it recorded too thanks of the manager showing her self calling bad Costmer and I sucked too. But she wouldnt let me even ask the young man to tell her he wrong up my order wrong so he could fix it. I asked for a number 2 combo like always no tomato they always leave off sour cream too hard to drive and put it on driving she refused to make my Food again told me to do it myself have a video of you want to see how bad she acts
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Preferred solution: Let the company propose a solution

User's recommendation: Absolutely not

Anonymous
map-marker Allen, Texas

Waited in kinbe for 35 minutes.

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Numerous times to same location and I have drove off 3 times. They are not busy but act if as they were. Seen 6 employees there this evening. One car in front of me.
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User's recommendation: do not visit this location

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