Andrea B Lxd

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Food issues

Taco Bell - Food issues
Taco Bell - Food issues - Image 2
My Chalupas were soggy and literally had only a smear of beef. The quessadilla was totally flattened like somebody dropped something on it and the extra sauce we paid for was only on the wrapper. The bean and cheese burrito was cold. When my fiancé returned the order to the store the manager screamed at him. So low quality in product and service it is undesirable!
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Loss:
$5
Cons:
  • All

Preferred solution: Apology

User's recommendation: Go to Robertos

Tonny P Pkw

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| map-marker Sacramento, California

Bad customer service

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Taco Bell - Bad customer service
The person that was at this Taco Bell name Hailee M she had a messed up attitude because my car declined and then felt stupid. When I told her it had money on it and after that, I felt that she told the person in the back through the mic to mess up our food so our tacos were full of lettuce and no meat. If youre gonna have people working at a Taco Bell, please have them do it with matters because if I gotta eat food and youre mad at me, that foods gonna taste like ***
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Loss:
$24
Pros:
  • Food
Cons:
  • Tampered food
  • Bad customer service
  • Small portions

Preferred solution: Full refund

User's recommendation: Don’t tell them how to swipe your card

Rasool B

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| map-marker Pittston Township, Pennsylvania

Complaints on store

Taco Bell - Complaints on store
Taco Bell - Complaints on store - Image 2

I placed and order for the breakfast box but I don't eat pork due to religious reasons and my sandwich was made with sausage. I switched the sausage for steak when I place my order but when I got back to work to eat it it had sausage on it so I decided to return it and swap it out for the correct sandwich but as soon as I went back in the store the manager was there and ha e me attitude.

I went to the counter and explained to the manager that I wanted to replace it but she said don't have to replace your sandwich. So she explained that I didn't drive back to the store to get an attitude and she told me she wasn't going to return it because it goes against her store. I said mam I'm a customer and she told she wouldn't replace an it and told me to get out her store. So now I have a sandwich that I can't eat and did not get a refund.

This young lady should be fired for abusing her authority and being rude to me when I'm a paying customer. We order every Saturday and Sunday from this location but we will not be placing any more orders from this store.

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Loss:
$7
Pros:
  • Good food
Cons:
  • Manager

Preferred solution: Full refund

User's recommendation: No don't go very rude manager

Resolved
Cyleigh Eih

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| map-marker Satellite Beach, Florida

Resolved: I like Taco Bell however I never get the same quality there. Today is unacceptable and when I tried to call 321 777**** it is busy over and over. Just ***

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I like Taco Bell however I never get the same quality there. Today is unacceptable and when I...
I like Taco Bell however I never get the same quality there. Today is unacceptable and... - Image 2
Updated by user Sep 25, 2023

Company fixed the issue and I have been provided with apology. Yes manager made a better product with a smile

Original review Sep 10, 2023
Steak supreme burrito was 3 little pieces of steak and tons of sauce. Taco supreme was broken and most of filling in the bottom of bag. Tried to call busy line! My orders are so randomly off every time. It is a taco!
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Adrianna S Hyr

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| map-marker Three Rivers, Michigan

Order problems

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Taco Bell - Order problems
On 12/26 I placed an online pick up order. When I arrived at the Taco Bell In my area they didn't have my order nor my food and they would not give me a refund for my order the manager was very rude and refused to help me with my order problem I was very kind about it until she got disrespectful with me and I still have yet to recieve help or a refund.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Do not order online

Neiman Yga
map-marker Bella Vista, Arkansas

It's just gross now. Such a shame used to be great!

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I've tried it a few times this year, but something has definitely changed. It tastes really bad now. It used to be my go to for fast food, but it's been so bad even drenched in sauce to cover flavor that I just threw it away. It is a bummer, because it used to be so good. Never eating there again. Another corporation lowering quality...Id pay the expensive prices you have now if it was still good, but that's just another slap in the face
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User's recommendation: Anywhere but here

Cheryl P Lpe

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| map-marker Livingston, Texas

My complaint is about the Taco Bell app rewards.

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My complaint is about the Taco Bell app rewards.

The scanner never works & when I enter the code myself it says "Whoops! Unauthorized." This has been an ongoing issue; I've missed so many points because of this which leads to me considering taking my business to the other local establishments whose reward programs do work.

The reward program keeps people coming back, increasing the volume of business and although the points collected are rewarded with free items, 98% of the time customers order extra items to go with what they earned in the rewards program,

.

Your attention to this issue is greatly appreciated and would motivate myself and others to increase our visits to Taco Bell.

On a positive note, what this Taco Bell does have going for them is great service and friendly employees.

Sincerely,

Cheryl Phillips

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Pros:
  • Clean and comfortable
  • Friendly employees
  • Good food
Cons:
  • App rewards will not accept codes scanned or manually

Preferred solution: I visit this location at least 3x a mo. I should be awarded a substantial points, So basically I did lose money considering all the times I could have used rewards I never got.

User's recommendation: Don't count on Taco Bell's rewards program, it doesn't work most of the time

Tiffany B Twb

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Verified Reviewer
| map-marker Arlington, Texas

Refund

Taco Bell - Refund
Taco Bell - Refund - Image 2
Taco Bell - Refund - Image 3
Taco Bell - Refund - Image 4

I put my order in before the store opened on 12/22/23.

Whoever opened the store made the order immediately and it was thrown away due to non pick up. When I arrived at 715P.M.

to pick my order up I was lied to and told I put it in for immediate p/up and I had to re-order and re-pay. The Manager on duty TOLD ME THE MORNING MANAGER REFUNDED THE Meal. It's been about 4 weeks and I have not received a refund and the staff at that location arent much of a help, however very kind. I would like my $82.61 refunded b/c I know FOR SURE I put 7:15 p.m.

for the pickup time.

I know for sure the time was tripled checked b/c as you can see it was for a larger group. I always asked why I wasn't phoned when I didnt show to pick up and the manager tells me they cant see any information but my name and order details.

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User's recommendation: Call the store after placing order and confirm verbaly the pick up time

Iraida Pjj

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Verified Reviewer
| map-marker Mobile, Alabama

Need to be take the breakfast shift away

I came to the Taco Bell located at 4300 General Degualle New Orleans, la . Nobody dont never be at this place in the morning. The manager & the whole morning crew needs to be fired. Yall wasting money paying them & theyre not making yall any money. They are rude & I see why nobody comes here. I'm gonna go further than this review bc I wanna speak to someone over the store manager. A bunch of ghetto hood rats with no education and no home training.
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User's recommendation: Go somewhere else for breakfast!!! This is not the place!!

Nathalya Cgt

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Verified Reviewer
| map-marker Bardstown, Kentucky

Poor service

Had a 90$ order through the drive through drone 10 min back to house to eat. Went through r food noticed what was missing drove another 10 min back to the store asked to speak to the manger which was the GM she said she would give us what was missing but would not remake entire order she expected my family to eat food which would be 30 min old by the time we got home.

I will never return to that store again and I think she should be fired for the way we were treated never in my life have I been treated that badly at a fast food restaurant.

Which between 2 of my relatives one owed 32 Wendy's and the other 14 Popeyes. So I know a little bout the fast food industry.

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User's recommendation: Ask for there money back return food and go to I different location

1 comment
Guest

Only poor people eat at Taco Bell.

Rockford Wqq
map-marker Pringle, South Dakota

No customer service inside

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Couldnt get waited on inside. Was told to use kiosk. Not a debit/credit card user. Need to have someone taking orders for customers
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User's recommendation: Have a counter person taking orders at the counter

Mrs S Fkk

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Manager told me to *** of and your momma *** keep in mind mom died yesterday

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REMISE P STORE 029537

I WANTED TO DO THE $3 VALUE GUACAMOLE MENU SHE DON'T HAVE NOR KNOW WHAT I WAS TAKING ABOUT AND I SWEAR TO U SHE SPOKE OF MY READ MOM AND TOLD ME *** ME THEN PROCEEDED TO CALL THE POLICE I WORK AS A NARCOTICS OFFICER WHICH IS RELEVANT I TOLD HER TAKE THE FOOD BACK SEEING SHE WAS COUGHING OVER IT THEN SHE STARTED SPEAKING CREOLE WHICH I KNEW A FEW WORDS BUT THAT WAS NOT THE BAD PART SHE GOT HER LONG *** COWORKER TO JOIN HER NAME T THE YOUNGERS EMPLOYEE THE ONE HAVE A BLONDE SPONGEBOB SQUARE PANTS FACE AND THATS FOR TAKING ABOUT MY DEAD MOTHER I'LL GET REAL DISRESPECTFUL I NEED MY MONEY BACK CAUSE I LEFT HER MALARIA LOOKING SELF FOOD IN THE PARKING LOT 314074 order #

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Loss:
$6

Preferred solution: Full refund

User's recommendation: Shut down that long even dogs are better

1 comment
Guest

Your mom just died and you are in Taco Bell, quibbling over a few bucks? And, you are a narcotics officer? Lol,

theo B Fbw

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| map-marker Saint Paul, Minnesota

I didnt get my order

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Taco Bell - I didnt get my order
Taco Bell - I didnt get my order - Image 2
Taco Bell - I didnt get my order - Image 3
Taco Bell - I didnt get my order - Image 4
Taco Bell - I didnt get my order - Image 5
Taco Bell - I didnt get my order - Image 6
So i tried to buy a meal off of the taco bell app and it didnt work, they sent me a bag of sauces instead of my food, i feel very disrespected and very hurt because of the situation, i am emotionally distressed and super upset and angry with taco bell, i now know that i shouldve never decided to buy from there and they havent gave me a refund nor did they ever send my food, i think taco bell should really get there stuff together because no customer should have to suffer because they dont know what they are doing
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Loss:
$6
Pros:
  • Have tacos
Cons:
  • Never get anything right

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from taco bell

Anonymous
map-marker Lillington, North Carolina

There was a had purplish stick in food which caused damage to front tooth

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Taco Bell - There was a had purplish stick in food which caused damage to front tooth
Taco Bell - There was a had purplish stick in food which caused damage to front tooth - Image 2
A purplish stick was in burrito, after biting into it the item which caused bleeding and damage to front tooth
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Robert P Ieo

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Verified Reviewer
| map-marker Mountain View, California

Terrible drive through experience at Taco Bell

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Terrible drive through experience at Taco Bell
Terrible drive through experience at Taco Bell - Image 2

https://youtu.be/SLMnzqzaLH8

TACO BELL LOCATION 1606 E BELT LINE RD RICHARDSON TX 75081

1 STAR REVIEW WOULD NOT RECOMMEND 4-29-23.

EXTREMELY RUDE STAFF AND MANAGEMENT. My wife had the WORST experience out of my 15 years of coming to this location.

Here is the breakdown of my wifes drive-through experience:

1.)My wife begins to order and is then cut off when she still has more to order.

a.Employee says with a non-courteous attitude, Oh, wait, what?

2.)My wife requested a lot of hot sauce, which usually results in about ten packets based on previous experience.

3.)My wife received zero hot sauce packets.

4.)My wife then has to drive back around to wait behind three cars.

5.)My wife gets to the window and kindly states that she did not receive any hot sauce packets and requests extra.

6.)My wife is given 4 hot sauce packets.

7.)My wife requests a little bit more and even states, Ten packets.

a. Employee dumps a whopping 57 packets (we counted and verified) into the bag out of spite while the manager stands there watching.

This employee was very rude to my wife when she politely requested the extra hot sauce packets. This resulted in a UNDESIREABLE customer experience. Also, for the three Dorito tacos that I received, the shells were very stale.

The only part that was good was where the meat was located at the bottom of the tacos.

My mother-in-law and I drove back to the store to speak with GERARDO about this experience. His sole excuse in his words, was that They are 16-year-olds.

This location does not hire desirable staff, and apparently, because they are teenagers, according to management, it IS ACCEPTABLE for them to treat you, the customers, like garbage. I would HIGHLY NOT RECOMMEND EVER coming to this location.

!! PLEASE AVOID THIS LOCATION AT ALL COSTS.

!!

TACO BELL @ 1606 E BELT LINE RD RICHARDSON TX 75081

VIDEO TRANSCRIPT

YOU CAN VIEW THE VIDEO HERE AT THE LINK BELOW:

https://youtu.be/SLMnzqzaLH8

Taco Bell Employee: What can I get for you?

My Wife: Hi, yes, can I get a number eight supreme but no lettuce or tomato, just

Taco Bell Employee: Supreme no lettuce no tomato?

My Wife: Uh, huh (agreeing)

My Wife: A Large with a baja blast.

Taco Bell Employee: Without lettuce, anything else?

My Wife: Let me

Taco Bell Employee: Any sauce?

My Wife: Um a lot of hot please.

Taco Bell Employee: Im sorry?

My Wife: A lot of hot, hot sauce.

Taco Bell Employee: Okay.

My Wife: And

Taco Bell Employee: Oh Im sorry, Pull forward.

My Wife: Oh, I still got a few more things.

Taco Bell Employee: Oh, wait, what?

My Wife: Um, let me get a bean burrito with no onions and add sour cream.

Taco Bell Employee: Bean burrito, no onions wait

Taco Bell Employee: Is there anything else?

My Wife: Um and let me get a soft taco with just meat and cheese only.

Taco Bell Employee: Oh, soft.

Taco Bell Employee: Anything else?

My Wife: Um, no thats it.

Taco Bell Employee: Okay pull forward.

My Wife: Thank you.

** DRIVES BACK AROUND TO THE DRIVE THROUGH TO WAIT BEHIND THREE CARS **

A

My Wife: Hi, Im missing the hot sauce.

My Wife: Like extra.

My Wife: Thank you. A little bit more if I could.

My Wife: The, ten packets.

My Wife: Thank you, oh ****, alright

** EMPLOYEE PROCEEDS TO DUMP 57 HOT SAUCE PACKETS INTO THE BAG OUT OF SPITE **

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User's recommendation: Avoid this location, much better ones near by.