Went through drive through in Pacific Mo. Got home realized 2 items are not in the bag.
Drive right back. I am behind a truck in drive through. They are taking his order and turn off outside lights. I pull up to tell them they did not put everything in my bag but they do not acknowledge me.
So I pull up to the window behind the truck. The truck leaves and I pull up to the window. There are 2 people there ignoring me. The female manager locks the window and does something to the register.
They can see me and hear me. They walk away and don't return. I got out of my car and knocked on the window for 3 minutes. No one came.
I left steaming mad to get my phone and call there. I called 3 times. No answer first time. Hung up on me Second time.
Lady with attitude answers 3rd time. I say why did you do that to me in the drive through? No answer, I was trying to get the rest of my food I paid for. You refused to talk to me you were very rude!
I want my food! She says we are closed. I say I was in line, you saw me! She says it's store policy.
I say policy to be rude to your customers? She says to lock up everything at closing time. I say, you could not have said something to me? What is your name?
I'm Sandy Glass. She says, I'm not required to give you my name. She said she will leave a note and I can get the rest of my order tomorrow. I ask again for h3r name because when I complain to upper management I want them to know exactly who I'm complaining about.
She refused and offers a free menu item for tomorrow also. So I guess my daughter doesn't get to eat her food tonight as she sees everyone else get theirs. I am so upset with this woman and Taco Bell in general. Tomorrow I am asking for a refund, I don't your food anymore!
I am posting on Facebook exactly how *** the employees were to me. Now that might not change your number of customers but I have 300 fb friends and at least they will be able to read it and share it. She deserves to be fired. She should be fired!
I will wait for your response. I'm curious to see how or if she is disaplined.
Respectfully, Sandra Glass. My Gmail is Kaysnd@gmail.com
Review about: Taco Bell Customer Care.
Reason of review: Poor customer service.