I placed order in the drive through, within this order, there were supposed to be two of a certain item.one item was missing based on what I verbally requested (item not entered).
when cashier Jordan read back items when handing bags to me, that is when I noticed she said one was in the bag and not two. I said, "oh, I ordered two of these" and her response in a very unprofessional and rude tone was ,"no. You didnt". That's when I nearly lost it, because I did.
Whether or not I was mistaken and thought I did or not, I didn't care if she had to ring it up again or not, but directly refuting what a customer brings up and saying they were flat out wrong is so *** infuriating.What ever happened to "Believe, Listen, Apologize, Solve, and Thank"?
More Review Details
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What I liked
What I disliked
- Horrible customer service
- Rude employee
- Reason of review:
- Poor customer service
- Product or service
- Review category
- Fast Food
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