North Highlands, California
Not resolved

I placed order in the drive through, within this order, there were supposed to be two of a certain item was missing based on what I verbally requested (item not entered).

when cashier Jordan read back items when handing bags to me, that is when I noticed she said one was in the bag and not two. I said, "oh, I ordered two of these" and her response in a very unprofessional and rude tone was ,"no. You didnt". That's when I nearly lost it, because I did.

Whether or not I was mistaken and thought I did or not, I didn't care if she had to ring it up again or not, but directly refuting what a customer brings up and saying they were flat out wrong is so *** infuriating.What ever happened to "Believe, Listen, Apologize, Solve, and Thank"?

Review about: Chalupa.

I didn't like: Rude employee, Unprofessional.

Review #645035 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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UPDATE: I've been back to this location often, and have no further incidents. The order accuracy is not 100% but definitely more pleasant. Haven't seen that particular employee since.


So you admit you probably made the mistake but you don't like that she told you you did?Right.

Eat at home.No one should have to deal with people like you.

to LadyScot #999730

No I did not admit that I made the mistake."Because I did" means that I DID order two items.

Nowhere do I admit to making the mistake. I was stating that weather or not "IF" it was my mistake or "NOT" the action on her end was wrong.

That pertains to anyone who comes through that drive through.Think before you respond to something, and make sure you can comprehend it.

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