I went to the store# 027780 located at 1717 E. Vista Chino St.
Bldg. E Palm Springs, CA. 92262 at 9:11 pm on 8-25-2016 and wasn't amused by service or beverage ordered. My mother decided to repeat order while at the teleprompter to make sure order was heard correctly.
The employee named Shatavah W. as named on the receipt, decided to rudely interrupt my mom and repeat order as she heard it then asked in an abrupt voice "Is there anything else you'd like to order?" My mom kindly told her not at this time. While at the window, girl said order cost and my mom told her amount of money she was giving.....Shatavah didn't acknowledge my mom and just repeated cost of order. Then my mom said to employee that after we receive baja blast soda order that she wanted her daughter (which was me) to try.
Shatavah didn't ask why or anything of that sort....she just decided to rudely say we couldn't do that and proceeded to proceed with getting beverage orders ready. My mom tried to explain to girl how each time I get a watered down drink but she didn't care or listen. Then after beverages were given, Shatavah didn't give a straw for my mother's freeze. When my mom kindly asked for one....that employee decided to roll her eyes, act like she couldn't be bothered and looked as though she was going to throw the straw at my mom.
After this experience I don't feel like going to this Taco Bell location any time soon.
Product or Service Mentioned: Taco Bell Customer Care.
Reason of review: Poor service and poor quality.
Monetary Loss: $4.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service and quality of products ordered.