A week ago, I ordered two things and I asked for Baja.I got home and it was Supreme.
I was buying the food for my brother who is allergic to sour cream. Mistakes happen, so I just ate it myself. Tonight, I went back and ordered the same thing, I specifically stated 'baja' yet again, and she even read it back to me as such. I pulled up to the window and she asked if i wanted any sauce, I said yes.
When i got home, I opened up the bag and (suprise!) both chalupas were supreme. I yet again, saaid whatever, I just wont go back there again after this. Then i went to go eat them and realized the even forgot the hot sauce. So i called their store, and after about 15 calls where they would press the hangup button to avoid my call.
I finally got on the phone with an employee, I was pissed and asked for a manager. He got cocky and said 'who are you?' and i replied 'who am i?! who are you?!' and he hung up. Now i was livid.
I went down to the store and demanded to know who hung up on me. After a while the short stocky manager waddled up and started beating around the bush. I showed her my chalupa and she took it and threw it away. I asked her if she condones her employees hanging up on paying customers.
One thing led to another and after the guy came out we were all yelling. He then took it a step further and said he was 'going to *** his uniform and settle this outside'. He had now physically threatened me. The cops showed up and gave me the names of the owner, which they refused to give me.
I am going to call tomorrow and set up an appointment.
I am absolutely appalled and will never even think about buying from any Taco Bell ever again.Disgusting.
Review about: Taco Bell Taco.
Monetary Loss: $10.