My sons went to Taco Bell and ordered nacho supremes with no meat, beans, cheese with no red sauce, loaded potato grillers no potatoes because they have food allergies and also got a few other things for me and their dad. They were not given a receipt.
They pulled into the parking lot to check it and saw that it was wrong- the nachos had meat and the beans had sauce- so they pulled back through the drive thru. The managers argued with them because they didn't have a receipt and wouldn't replace anything even though my sons were trying to give the food back to be replaced and it had only been less than 5 minutes since they got the food to begin with.
My son called me so I told him to stay there while I called thinking that the manager thought my kids were just young teenagers trying to score some free food and that after I called, she would replace the messed up items.
Nope. I talked to 2 rude and arrogant managers and argued with them. They said it didn't matter if they forgot to give a receipt, they still wouldn't fix anything. wtf?
I told them I was calling corporate and she said go ahead, this is a franchise so corporate won't do anything anyway.
This happened in Yukon, OK at the Taco Bell on Mustang Road. I think it was just 2 females (Shania and Crystal) on a power trip. But that's fine, I can have a bigger power trip when I get corporate and the franchise owners involved. Even though it's a franchise, there are still rules they have to follow and corporate usually gets pissed when they get a complaint from a franchise.
All this took so long, that by the time my kids got back with the food, the items that were made correctly, were cold and nasty. My oldest didn't have much to eat at all because all of his food was messed up. I tried to pick out the chips that didn't have meat on them and scrape off the red sauce from the beans, but there wasn't much left after that.
I am beyond pissed for stupidity like this to happen!
Product or Service Mentioned: Taco Bell Nachos.
Monetary Loss: $20.